News
Highlights and thinking from Enigma Bureau.


Inside the machine: UX research with internal users
Doing research with employees to improve internal tools and systems presents some particular challenges. Here are some lessons learned from doing quite a bit of this type of work recently.

Algorithms vs The Handshake
What could the world be like in 2035? Here’s one of several scenarios I wrote for a client to explore possible futures.

Culture starts at the top: Lessons from Boeing’s greatest CEO
Boeing is in a downward spiral today. But it used to be a great company, and its greatest CEO came from a most unexpected background.

The Value of an Outsider’s View
Even if you’re close to your customers, an outside perspective brings many benefits.